This is not BK, you can not have it your way
Quick before SOE decides I am now a threat to them and bans my forum account, or my game account, I want everyone to know what kind of company they are.
The backstory on this is that last thursday my account was hacked, all my items were deleted, and as I was a leader in the guild the person used my leadership status to remove everyone from the guild, empty out the guild bank, and then disband the guild. A year of work and 46 guild levels were lost because someone hacked my account.
What does SOE do about it? Despite many phone calls, many in game petitions, and more emails than I care to count... the final answer is:
"This is not BK you can not have it your way"
They can not restore the guild level, and told me "I was lucky to have my items restored" Joseph Paolinelli, the lead GM who I have been trying very patiently to work with will do nothing to help me or the other 45+ paying customers who are affected by this.
I find it absolutly disgusting that a service company will activly fight against its customers because they believe that we are addicted enough to this game to blindly keep paying no matter how they treat us.
And the worst part is... they are right. The 2 accounts I will be canceling will have no affect on them what-so-ever. A GM will lock and remove this thread before anyone else can see it, and the game will keep on going....
Thanks for all your help.
The backstory on this is that last thursday my account was hacked, all my items were deleted, and as I was a leader in the guild the person used my leadership status to remove everyone from the guild, empty out the guild bank, and then disband the guild. A year of work and 46 guild levels were lost because someone hacked my account.
What does SOE do about it? Despite many phone calls, many in game petitions, and more emails than I care to count... the final answer is:
"This is not BK you can not have it your way"
They can not restore the guild level, and told me "I was lucky to have my items restored" Joseph Paolinelli, the lead GM who I have been trying very patiently to work with will do nothing to help me or the other 45+ paying customers who are affected by this.
I find it absolutly disgusting that a service company will activly fight against its customers because they believe that we are addicted enough to this game to blindly keep paying no matter how they treat us.
And the worst part is... they are right. The 2 accounts I will be canceling will have no affect on them what-so-ever. A GM will lock and remove this thread before anyone else can see it, and the game will keep on going....
Thanks for all your help.
posted by Juggerknott at 3:05 PM
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